Subscription service frequently asked questions
How do I become a Featured Artist?
Email an example of your work to info@getSketchbox.com and we'll get back to you as soon as we can.
How are SketchBox monthly boxes shipped?
Boxes sent to addresses in the USA are shipped via UPS Mail innovations and/or USPS. UPS mail innovations handles the delivery to your local post office and USPS handles the delivery to the address provided to us during checkout. The final delivery will be handled by USPS. Our international shipments are shipped via Asendia and your local post. Typical delivery times are 2-8 business days for addresses in the USA and 7-14 business days for Canada. International orders outside of the USA and Canada could take anywhere from a few days to a few weeks. We make no guarantee of delivery times since each local post is different and customs can delay our packages without warning.
When will it ship?
Our boxes ship around the 25th of the month prior to arrive right around the 1st. For example our December boxes ship by November 25th. We wish we could hand deliver each box, however, we're at the mercy of the package carriers and delays are outside of our control. If it's after the first of the month and your tracking number hasn't updated please contact customer service at support@getSketchbox.com and we'll be happy to assist you.
How do I change my address?
All address changes must be made by the 15th of the month when we start packing our boxes. You can change your address from your account. If you have any questions or need any assistance changing the address please contact our customer service at support@getSketchBox.com.
What is a cutoff date?
If you're wondering where your box is please note we have a cutoff date. The cutoff date starts the orders for the following month. It is 10 days before the end of the month. This is standard for almost all subscription companies.
What is the Cutoff date for this month?
We have a cutoff date of November 20th at 5:00 pm PST. If you ordered your SketchBox on November 23rd for example, your first box would be our January box which would ship as close as possible to the 21st of December.
Why the cut off date?
We need 10 days at the end of the month to ensure we have enough time to pack and ship all of our boxes.
What if my box shows delivered but I can't find it?
We rely on our customers to be able to safely receive their monthly boxes, we are not responsible for replacing boxes that show delivered. We appreciate your understanding.
What's your Cancellation Policy?
You may cancel at any time from your account. TYou have the ability to skip renewals easily through your customer profile as well, allowing you to maintain your subscription according to your personal needs. If you've requested a cancellation via email or through our support system they will be processed during normal business hours and thus we strongly recommend managing your subscription through your account to avoid any unwanted renewals.
What's your Refund Policy?
Refunds are not automatically applied due to a cancellation request. Many of our customers cancel their subscriptions in order to avoid future renewals but still wish to receive the boxes that have been paid for. For this reason, refunds are not automatically applied upon cancellation - they must be requested. We will provide a refund for your box as long it's requested before the 15th of the previous month. For example a refund for the June box would need to be requested by the 15th of May. Once we reach the 15th we prepare your box for shipment and a refund will not be provided. Gift cards are non refundable. If you're requesting a refund for a prepaid subscription you will receive a prorated refund for all boxes received at full price. We do not provide refunds for any box that has shipped.
How do I update my credit card info?
You can update your credit card information via the account page at any time.